Search the knowledge base first — as you type a ticket’s subject, articles that may answer it show under it.
- Sign in, open Support, and choose New ticket.
- Choose the product and, if you know it, the version. Add the site it is about.
- Say what is happening: what you did, what you expected, what you saw.
- Choose Open the ticket. You get a copy by email.
After that
- When we reply, the ticket shows answered — your turn and you get an email.
- Reply on the ticket; it goes back to open.
- When it is solved, close it. Closed tickets can be reopened.
Only you and the people who answer support can see your tickets.
Changes
- 2026-09-29 First version.
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